There are many different solutions in the marketplace that address benefits administration, and lets face it, some of them are little more than web sites on the front end with the same labor intensive human data entry process behind the scenes. And while that works for some situations, the risk for error remains high and the cost associated with errors is higher still. Choicelinx puts the power and flexibility of an automated benefits administration system at your fingertips and combines it with a team of dedicated service professionals providing hands on support whenever you need it.
Service consistency, industry expertise, and accuracy are the cornerstones of every Choicelinx client implementation. With Choicelinx, you can be rest assured that every employee transaction, from initial new hire enrollment to annual enrollment, will be processed according to your specific eligibility rules and in compliance with health care reform requirements. Enrollment transactions will be quick, easy and accurate.
A dedicated Choicelinx Implementation Specialist is assigned to each client to assure accurate plan setup, documentation of business and eligibility rules and assistance with marketing/communications campaigns.
Our Client Managers provide ongoing consultation to help clients reduce costs, improve productivity, ensure plan design effectiveness, and recommend innovative solutions to meet employer's needs. Client Managers monitor eligibility reporting to all carriers to ensure that enrollment and ongoing eligibility data feeds are timely and accurate.
We place a strong emphasis on quality control. As a result, our quality assurance teams ensure that client requirements are met. We conduct extensive client acceptance testing and work with our clients to train them on the system well in advance of your 'go live' date.
We have gone to great lengths to assure an exceptional experience for employees who use our system to enroll in and manage their benefits. Our self-service web site provides an easy-to-use, interactive shopping and enrollment experience. Decision-support tools have been strategically embedded in the enrollment workflow to provide valuable information to employees at the time they need it most. With employees assuming more responsibility for their choices, these tools can empower them to make more informed decisions and even allow them to customize their plan.
