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Time Savings and Process Improvement:
“The application saves us a lot of time so we can focus less on paperwork and more on the human aspect of Human Resources. We used to log in to five different web sites (one for each carrier) and remember five different User ID's and passwords and have five different secure email sites for eligibility information. Now we enter the information once in the Choicelinx application and it's communicated to five carriers automatically (e.g., births, new hires, address changes, etc.)! Plus, Choicelinx does a monthly reconciliation with the carriers on our behalf to ensure the information stays in sync.”
Ease of use:
“Employees and our regional HR coordinators expressed how easy the application was to use! Employees could print out a confirmation of their 2007 FSA elections for their records as well as print out an Account Summary that displayed all their current benefit elections.”
“The URL is easy to remember allowing our employees to access the application from home or work or anywhere they have an Internet connection. This is important for us because many of our employees do not have Internet access at their work locations.” |
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Application Features and Implementation Process:
“We like being able to see the status of where our employees are in electing their benefits. Having the Admin Portal where we can Approve or Reject employees events online streamlines the process for us and keeps us well informed. We like having the ability to print Account Summaries, confirmations and virtually any page in the application because it's web browser based.”
“Choicelinx did an initial reconciliation and consolidation of our employee roster and member load data. They took the employee roster and individual benefit reports we sent (e.g., FSA, supplemental life) and consolidated all the data for us. Additionally, they requested the member (employee plus dependent data) from both CIGNA and Kaiser and did a complete reconciliation of the data to ensure that clean and accurate data was pre-loaded to the application. Choicelinx worked with both medical vendors and us to figure out where the disjoints were.”
“We love that our beneficiary form and evidence of insurability form are both embedded in the application in a PDF that the employee can print it out as necessary. Also, the application is smart enough to know whether it should display the EOI form to an employee based on rules that are set behind the scenes that calculate on each employee's annual earnings.”
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Other Advantages:
“The application helps us with employee retention. We can show employees they pay $0.00 for dental, vision, LTD, basic Life and AD&D. Showing employees all the employer-paid benefits they receive is a huge win for us in employee recruitment and retention. Employees also get to see their own personalized weekly LTD benefit value should they become disabled as well as their life and AD&D benefit values. We like to show employees the one-page summary of all their benefits and how little they have to pay for them.”
What Member’s Say About the Choicelinx Tools:
“I have been waiting for a health plan like this. Where have you been?”
“I love being able to make my own decisions about my healthcare.”
“I don’t use my health care benefit much so its great to be able to build a plan that doesn’t cost a lot, but gives me just the coverage I need.”
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