DDI Worldwide Turns to Choicelinx Technology to Manage Employee Benefits Program

Prior to selecting Choicelinx, DDI used a home-grown application to manage enrollment. "The driver of the search for a new enrollment system was a switch to a new carrier and the introduction of more complex benefit offerings," said Dave Thomas, Manager of DDI Benefits. "We needed a more robust online system that would support our move toward Consumer Driven Health Plans (CDHPs) and would provide decision support tools to help employees with increasingly complex benefit and financial decisions. Choicelinx has a very intuitive, easy to understand user interface."

Making it Easier for Employees to Make Complex Benefit Decisions

Thomas was impressed with the Choicelinx employee user experience, which he credits for the smooth employee transition to the new system. "We needed a more sophisticated system to support our highly educated workforce."

DDI was looking for a strong technology services partner and was impressed with Choicelinx's implementation and testing methodology. "Choicelinx's focus and dedication to testing and quality control is exceptional," notes Thomas. "It's difficult to put a hard Return on Investment (ROI) on peace of mind, but I went home the night before 'go-live' confident the system would be up and running with no problems."

Delivering Satisfaction Year Over Year

DDI's philosophy is to work with vendors that will become long-term business partners and share similar goals. Thomas is quick to add that not all vendors share that philosophy. "Choicelinx has been a true business partner from the beginning," says Thomas, and adds, "Choicelinx continually listens, understands DDI's business needs, and works to help us achieve our goals. Choicelinx is dedicated to make things better for us and our employees.